Andrade Scroferneker CM, Amorim LR, Escobar RG. As ‘Ouvidorias’ virtuais em Hospitais Universitários Brasileiros e Espanhóis / Online “Complaint Departments” in Brazilian and Spanish University Hospitals. Rev. Int. de RRPP [Internet]. 11 de diciembre de 2013 [citado 2 de mayo de 2024];3(6(jul-dic):29-50. Disponible en: https://revistarelacionespublicas.uma.es/index.php/revrrpp/article/view/250