A Comunicação Interna na Empresa em Rede e em Sistemas Sociais Cooperativos.- Internal Communication in the Network Enterprise and in Cooperative Social Systems

Authors

  • Sonia Pedro Sebastiao

DOI:

https://doi.org/10.5783/revrrpp.v2i3.68

Keywords:

Fuchs, Cooperação, Empresa em Rede, Relações Públicas, Comunicação Interna

Abstract

Neste artigo teórico, a autora relaciona a concepção de Sociedade de Informação Participativa, Cooperativa, Sustentável de Fuchs (2008) com o papel do profissional de Relações Públicas, no estabelecimento e coordenação da Comunicação Interna no seio da Empresa em Rede, onde os colaboradores (público interno) desempenham um papel activo, colaborativo e decisivo na estrutura de negócios com vista ao cumprimento dos objectivos organizacionais.

O artigo está dividido em duas partes fundamentais. Na primeira apresentamos a teoria social de Fuchs, caracterizando a Sociedade de Informação Participativa, Cooperativa, Sustentável e a Empresa em Rede. De seguida, argumentamos sobre o papel das relações públicas no seio destes sistemas sociais focando o seu contributo para o especialismo da Comunicação Interna.

Downloads

Download data is not yet available.

Author Biography

Sonia Pedro Sebastiao

Professor of Strategic Communication and Cultural Studies. PhD in Social Sciences (Communication Sciences). Research Senior in Communication and Media at CAPP Administration and Public Policies Center.

References

Bartoo, H., and P. M Sias. “When enough is too much: communication apprehension and employee information experiences.” Communication Quarterly, 52 (1), 2004: 15-26.

Berger, B. K. "Power over, power with, and power to relations: critical reflections on public relations, the dominant coalition, and activism." Journal of Public Relations Research, 17(1), 2005: 5-28.

Berger, B. K., and B. H. Reber. Gaining influence in public relations: the role of resistance in practice. New Jersey: Lawrence Erlbaum, 2006.

Berger, B. K., B. H. Reber, and W. C. Heyman. “You Can't Homogenize Success in Communication Management: PR Leaders Take Diverse Paths to Top.” International Journal of Strategic Communication, 1(1), 2007: 53-71.

Bourdieu, P. "The forms of capital." In Handbook of Theory and Research for the Sociology of Education, edited by J. Richardson, 241-258. New York: Greenwood, 1986.

Bowen, S. A. "What public relations practitioners tell us regarding dominant coalition access and gaining membership." K. Yamamura (ed.) 11th International Public Relations Research Conference “Research that Matters to the Practice”. Miami: Universidade of Miami, 2008. 37-55.

Castells, M. The information age: economy, society and culture. 2nd. Vol. 1. Malden: Blackwell Publishing, 2000.

—. The information age: economy, society and culture. 3 vols. Malden: Blackwell Publishing, 1996, 1997 and 1998.

Coombs, W. T., and S. J. Holladay. It’s not just PR. Malden: Blackwell Publishing, 2007.

Freeman, R. E. “Stakeholder Theory of the Modern Corporation.” In Ethical Issues in Business: a Philosophical Approach, edited by T. Donaldson, P. H. Werhane and M. Cording, 38-48. New Jersey: Pearson Higher Education, 1994.

—. Strategic Management: a stakeholder approach. Massachusetts: Pittman, 1984.

Freeman, R. E., A. C Wicks, and B. Parmar. “Stakeholder Theory and «the Corporate Objective Revised».” Organization Science, 15 (3), 2004: 364-369.

Fuchs, C. Internet and Society: Social Theory in the Information Age. New York: Routledge, 2008.

Fuchs, C. "Theoretical Foundations of defining the Participatory, Co-operative, Sustainable Information Society." Information, Communication & Society, 13 (1), 2010: 23-47.

Giddens, A. The Constitution of Society. Outline of the Theory of Structuration. Cambridge, MA: Polity, 1984.

Grunig, J. E. "Collectivism, Collaboration, and Societal Corporatism as core Professional Values in Public Relations." Journal of Public Relations Research, 12(1), 2000: 23-48.

Grunig, J. E. “Two-way symmetrical public relations: past, present, and future .” In Handbook of Public Relations, edited by R. L. Heath, 11-30. Thousand Oaks: Sage Publications, 2001.

Grunig, J. E., and L. A. Grunig. "Models of public relations and communication." In Excellence in public relations and communication management., edited by J. E. Grunig, 285-325. New Jersey: Lawrence Erlbaum Associates, 1992.

Grunig, J. E., Hunt, T. Managing Public Relations. New York: Holt, Rinehart & Winston, 1984.

Grunig, L. A., J. E. Grunig, and D. M. Dozier. Excellent Public Relations and Effective Organizations. A study of communication management in three countries. New Jersey: Lawrence Erlbaum Associates, 2002.

Habermas, J. The Theory of Communicative Action. London: Beacon Press, 1981.

Hannegan, C. "Employees as Reputation Makers." Strategic Communication Management, 8 (6), 2004: 5.

Heath, R. L. Mutually beneficial relations. Vol. 2, in Encyclopedia of Public Relations, edited by R. L. Heath, 552-556. Thousand Oaks: Sage Publications, 2005.

Ihlen, O., B. van Ruler, and M. Fredriksson. Public Relations and Social Theory: key figures and concepts. London: Routledge, 2009.

Lamb, L. F., and K. B. McKee. Applied Public Relations. Cases in Stakeholder Management. New Jersey: Lawrence Erlbaum Associates, Inc, 2004.

Lauzen, M. M., and D. M. Dozier. “The Missing Link: The Public Relations Manager Role as Mediator of Organizational Environments and Power Consequences for the Function.” Journal of Public Relations Research, 4(4), 1992: 205-220.

Lieber, P. S. "Moral development in public relations: Measuring duty to society in strategic communication." Public Relations Review, 34(3), 2008: 244-251.

Manovich, L. The Language of New Media. Massachusetts: The MIT Press, 2001.

Pasadeos, Y., B. Berger, and R. B. Renfro. “Public Relations as a maturing discipline: an update on research networks.” Journal of Public Relations Research, 22(2), 2010: 136-158.

Pimlott, J. A. R. Public Relations and American Democracy. New Jersey: Princeton University Press, 1951.

Plowman, K. D. "Power in conflict for public relations." Journal of Public Relations Research, 10, 1998: 237-261.

Ralph, T., and L. Yeomans. Exploring Public Relations. Essex: Financial Times/ Prentice Hall, 2009.

Rosenfeld, L., J. Richman, and S. May. “Information adequacy, job satisfaction and organizational culture in a dispersed-network organization.” Journal of Applied Communication Research, 32 (1), 2004: 28-54.

Sriramesh, K., and D. Vercic. "The impact of Globalization on Public Relations: A Special Section from the BledCom 2007 Conference." Public Relations Review, 33, 2007: 355-444.

Waymer, D., and L. Ni. “Connecting Organizations and their employee publics: the rhetorical analysis of Employee-Organization Relationship (EOR).” In Rhetorical and Critical Approaches to Public Relations II, edited by R. L. Heath, E. L. Toth and D. Waymer, 216-232. New York/London: Routledge, 2009.

Welch, M., and P. R. Jackson. “Rethinking internal communication: a stakeholder approach.” Corporate Communications: an International Journal, 12(2), 2007: 177-198.

White, C., A. Vanc, and G. Stafford. “Internal Communication, information satisfaction, and sense of community: the effect of personal influence.” Journal of Public Relations Research, 22 (1), 2010: 65-84.

White, C., and J. Park. “Public perceptions of public relations.” Public Relations Review, 36, 2010: 319-324.

Published

2012-06-01

How to Cite

Pedro Sebastiao, S. (2012). A Comunicação Interna na Empresa em Rede e em Sistemas Sociais Cooperativos.- Internal Communication in the Network Enterprise and in Cooperative Social Systems. International Journal of Public Relations, 2(3(ene-jun), 09–26. https://doi.org/10.5783/revrrpp.v2i3.68